Our promise

If it’s not right, we make it right

Every VLCANO order is made by an independent print partner near you, and every order is covered by the same promise: if something’s wrong with it, we’ll reprint it or refund you.

How it works

1. Tell us
On your order page, tap “Report a problem”, say what’s wrong and add a photo. Please report it within 14 days of getting your order.
2. We fix it
VLCANO looks at it with your print partner. If it’s covered, we reprint it for free, or refund you if you’d rather.
3. You’re heard
You’ll get updates in your notifications and by email, and you can rate your print partner so others know how it went.
Covered

It arrived damaged, or the print is defective (peeling, cracking, smudged, crooked).

It doesn’t match what you approved in the Mockup Studio: wrong design, placement, garment, color or size.

It never arrived.

Not covered

A design that was blurry or low quality when you uploaded it (the studio warns you before you order).

The size you picked (check the size chart for each garment in the studio).

Changing your mind after your print partner has started.

Small color differences that are normal between a screen and fabric.

Your payment is protected

You pay up front, and VLCANO holds your money. Your print partner is paid only once you have your order: tap “I got it, release payment” on your order page, or it’s released on its own 3 days after delivery or pickup (10 days after shipping) if you haven’t reported a problem. Report a problem and the payment stays on hold until we’ve made it right. Custom designs work the same way: your design partner is paid when you approve a proof.

Know who’s making it

At checkout you’ll see each print partner’s star rating and reviews from real customers, with photos of what they made. We never let print partners pay for a better spot: we recommend whoever can get it to you fastest, and the choice is yours.

Start designing

The full terms are in our refund policy.