Help

Something not working?

Tell ATOMIQ what happened, in your own words. It looks at your account, your orders and payments, and any errors on your screen, then fixes what it can on the spot. Anything it can’t fix goes straight to the VLCANO team with everything they need, and you get a report number.

Tips for a fast fix

• Say what you were trying to do and what happened instead (“I tapped Place order and nothing happened”).

• Ask from the page where it went wrong: ATOMIQ sees which page you’re on and any errors it showed.

• Problem with an order you received (damaged, wrong, late)? Use Report a problem on your order page: that’s covered by the VLCANO guarantee.

ATOMIQ only ever sees your own account. Prefer email? support@tryvlcano.com